Returns & Exchanges

• All MyCaseBand® products can be returned within 90 days of order date as long as product is in new, unused condition. 
• Please note that original shipping charges are non-refundable. 
• Returns are processed as soon as the product is received and typically takes 1 to 7 business days for your bank or credit card company to process the refund. 
• Unfortunately, personalized products are not eligible for returns.

To start a return, please contact our support team at hello@mycaseband.com.

• Any MyCaseBand® product can be exchanged within 90 days of order date as long as product is in new, unused condition. 
• Original shipping charges are non-refundable, however we will ship out your exchange free of charge.  
• Orders can only be exchanged one time. 
• Exchanges will be processed as soon as the original product is received and normal processing time applies. 
• Unfortunately, personalized products are not eligible for exchanges.

To start an exchange, please contact our support team at hello@mycaseband.com.

If you have any questions about returns or exchanges, please contact us.